To be competitive and profitable in the transportation industry, efficiency and productivity are not just goals—they’re necessities. Tai TMS, a digital platform designed by transportation experts, empowers freight brokers by streamlining workflows and optimizing resources at every step of the process. Our comprehensive solution addresses the eight critical areas of improvement vital for any brokerage aiming to stay ahead of the curve.
The 8 Areas of Improvement
These repetitive yet essential tasks can cause headaches for your team and customers. By evaluating these eight areas of improvement, you may uncover hidden labor or resource costs that eat into your bottom line. Learn more by downloading our eBook, Don’t Let Inefficiency Eat Your Bottom Line: 8 Areas to Improve Your Freight Brokerage. With these insights, you can start implementing systems to work smarter, not harder.
Tai’s TMS is the perfect place to start. We’ve helped hundreds of customers reduce their workloads by 50%, enhancing each area of improvement and significantly boosting their bottom lines. Here’s how:
Area of Improvement #1: Receiving Orders
Stop the email inbox quagmire. Tai TMS seamlessly integrates with your customers’ inventory platform via EDI or API connections. This integration allows for effective, transparent, and automated ordering and communications. If customers would rather send email orders or bulk orders via spreadsheet, Tai can accommodate those methods, as well.
- Easy Shipment Creation: Customers create shipments directly in their inventory management system or ERP. The integration pushes the new shipments to Tai TMS.
- Timely Status Updates: Tai sends automated status updates, ensuring real-time and accurate communication to clients.
- Email Processing: Tai also scrapes incoming email orders, builds shipments using email details, and assigns a rep to respond.
- Bulk Shipment Processing: Create shipments in bulk by importing a large list of shipments into Tai TMS with the click of a button.
- Fast Order Management: Tai ensures swift, effective, and comprehensive management of all orders.
In short, your team will log into your branded Tai TMS portal to find orders from clients waiting for the. They can start the quoting process without requiring back-and-forth emails or phone calls, reducing manual entry errors and optimizing operational outcomes.
Area of Improvement #2: Quoting Orders
Tai makes quoting accurate and quick, regardless of whether you have a specialist or each team member does their own pricing. Tai’s platform offers an effective data-driven approach to freight quoting that helps you stay competitive. Quoting features include:
Tai TMS transforms quoting into a streamlined, well-organized, and data-driven process, enhancing your ability to provide accurate, competitive, and profitable quotes for every load.
Area of Improvement #3: Searching for Load Coverage
Tai TMS transforms searching for load coverage, making it seamless and quick. Traditional methods often involve extensive back-and-forth emails or phone calls, manual tracking, and accessing multiple tools and load boards. Tai TMS addresses these challenges with a streamlined, data-driven approach to finding the best coverage for your customers. Critical features include:
End the hassle and inefficiencies of manual load coverage methods. Tai provides comprehensive visibility into all active shipments. It consolidates every communication, helps you streamline your operations, and builds strong carrier relationships that maximize your margins.
Area of Improvement #4: Track and Trace
Knowing the status of your shipments at any given moment can be a game-changer for your brokerage, setting you apart from your competitors. Doing it manually increases the risk of potential errors and delays the process. Tai’s innovative track-and-trace solution eliminates the need for manual tracking. Track and trace features include:
- Tracking Platforms and Apps Integration: Tai integrates with many apps for automatic and accurate shipment tracking. You will have clear bi-directional communication with carriers, even when challenges arise during transit.
- Native SMS Texting: Tai can bulk text all trucks with a link, pinging their live location and displaying the actual location within the TMS. You can also set up scheduled texts to go out before or after pick-up and delivery. This reduces the number of manual tracking calls and texts required, streamlining the entire tracking process.
Tracking shipments is crucial for brokers to maintain control and visibility over their operations when a load is in transit. Tai makes track and trace simple, easy, and automated.
Area of Improvement #5: Updating Clients
Providing high-quality customer service is an essential part of a broker’s responsibilities. That includes proactively keeping clients updated on their shipments in real time. Tai TMS assists you in providing an exceptional customer experience with these features:
- Integrated Email/Tracking App Communication: Create responses to customer update requests by scraping incoming emails and using data from tracking applications to send or ping a representative to respond.
- Workflow Automation: You can schedule and send automated and customized email updates to customers, keeping them informed about their shipments.
Automating and simplifying responses to tracking requests gives your customers peace of mind, clarity, and transparency if there are delays. It also allows your team to be proactive instead of reactive, fostering deeper relationships with carriers and customers.
Area of Improvement #6: Organizing Paperwork
Managing paperwork for delivered shipments is often tedious and time-consuming, taking your reps away from revenue-building activities. Tai TMS automates the collection and organization of shipment documents. Crucial features include:
- Document Extraction and Filing: Tai's document processor extracts information from incoming emails and files it with the corresponding shipment record.
- Auto Sorting: Tai organizes and prioritizes documents for review without manual intervention.
- Generate Important Documents and Communications: You can produce bills of lading, confirmations, alerts, labels, and quotes with Tai, as needed.
- Forward Emails for Easy Filing: If paperwork is not automatically generated, just forward carrier emails with documents attached to your Tai platform. Tai will extract the relevant information and assign it to the appropriate load to simplify your filing process.
Using Tai TMS, your team can efficiently manage the paperwork associated with their shipments. This not only saves time but also reduces the risk of errors and ensures that all necessary documents are accurately filed and readily accessible. Your reps will have more time to focus on delivering exceptional customer service and fostering stronger relationships with their clients and carriers.
Area of Improvement #7: Bill Audit
Billing problems can significantly hurt your cash flow. Yet, manual bill audits are time-consuming and costly—any barriers to completing this step cause delays in invoicing and payment. With Tai’s Document Processor, you avoid the need to review and compare every single piece of paperwork manually. Tai’s auditing features include:
- Bill Variance Review: Tai matches the price on each invoice to the carrier’s load paperwork and flags problems for further review within the shipment record.
- Automatic Approval: Your reps can approve bills without having to manually compare shipment documents.
- Audit Bypass: Tai automatically sends approved paperwork to the invoicing queue.
- Dispute Log: Tai makes the auditing and dispute resolution process transparent and streamlined with an up-to-date dispute log.
With Tai, you can eliminate chaos and delays in bill auditing and dispute resolution. Ultimately, you’ll enhance your team’s resources and get paid faster.
Area of Improvement #8: Invoicing
There is often a 30-day difference in payment terms between shippers and carriers, leaving your cash flow in limbo. The sooner your invoices are released, the faster that gap closes. That’s where Tai’s invoicing features can help.
- Automated Invoicing: Tai automates invoice generation after paperwork is audited and approved and sends invoices to clients via email.
- Easy Payment Options: Clients can pay invoices by clicking a button in the email. With Tai, there is no need for additional invoicing tools or document processors.
Tai helps close the 30-day payment gap. Automated invoicing accelerates your payment process and deepens your company’s resilience. With a strong and consistent cash flow, you can shift your focus towards delivering top-tier customer service and building strong partnerships with your clients and carriers.
The Key Benefits of Tai TMS
Tai TMS is a comprehensive digital platform designed to provide you with these important benefits:
Through integrations with all major carriers and load boards, Tai allows you to go from quote to delivery quickly and without manual intervention. This empowers your team to focus on delivering extraordinary customer service and building profitable carrier relationships.
Ready To See How Tai TMS Can Speed Up Your Operations? Request a Demo!
