Support

Customer Support That Answers,Not Tickets That Wait

Tai TMS is dedicated to delivering top-tier customer service to freight brokers and 3PLs.

In-house team: led by logistics software experts with over 20 years in freight.
No hourly fees: help is included, so your team never hesitates to ask.
Four ways in: in-app request, phone, email, or the knowledge base.

Contact Support Browse the Knowledge Base

Inbound Logistics Top 100 Logistics IT Provider

How to Reach Us

Comprehensive Support For Your Success

Tai offers in-house support with a dedicated team of experts, led by logistics software experts with over 20 years of freight software experience. Our support team is here to ensure your success.

In-App Support Request

The best way to contact support: select "Support Request" from the navigation drop down menu, within the Tai TMS software.

Open a request

20+

years of freight software experience on the support team

ways to reach us, from in-app to phone

1.4M+

operational hours saved across Tai TMS customers

Self Serve and Training

Your Leading Partner in Transportation and Logistics Software

Tai TMS is a leader in Transportation and Logistics Software, focused on easy to use solutions that connect freight brokers and their carriers through automation. Tai's best in class support gives you multiple levels of support, from self help and training with our Learning Management Platform, to access to our IT support team.

Contact Support