Customer Support
Tai TMS is a leader in Transportation and Logistics Software, focused on easy to use solutions that connect freight brokers, shippers and their carriers through automation. Tai’s best in class support gives you multiple levels of support, from self help and training with our Learning Management Platform, to access to our IT support team.
OUR GOAL
To provide freight brokers, 3PLs and shippers with the best customer service in the industry.
EXPERIENCED PROFESSIONALS
Our team is composed of experienced and professional individuals, equipped with technical skills and knowledge of the freight industry.
OFF THE CLOCK SUPPORT
We want to make sure you have a great experience with your TMS. When you need help our team is available without hourly support fees.
Support
Tai offers in-house support with a dedicated team of experts, led by logistics software experts with over 20 years of freight software experience. Our support team is here to ensure your success.
IN-APP SUPPORT REQUEST
The best way to contact support: select “Support Request” from the navigation drop down menu, within the Tai TMS software.
EMAIL SUPPORT
If you are unable to create a support request online, you can reach us via email at support@tai-software.com.
PHONE SUPPORT
Contact us by phone at 877-847-8680, and then press 2 to reach the IT support team. Our team is available during regular business hours.
Implementation Process
Tai makes the implementation process seamless by providing an abundance of resources and support. Tai TMS is an out of the box solution that works on day one. Once your data is imported, and your team is trained, you’re ready to go live.
1. CONFIGURE
We add your company logo and brand identity to ensure your client and staff know this is your site. Then we import your historical data, including client book, quote history, carrier network, and all useful reporting data.
2. UPLOAD YOUR DATA
Our intuitive layout makes learning simple, and we provide personalized training sessions based on your organization structure. Access to our library of training videos helps your team become system experts.
3. GO LIVE
With your site implemented and your staff trained, you’re ready to start booking shipments and managing freight. It’s that simple. Our client success team will be there to support your staff and make sure every department is thriving.
