Customer Support

Teknowlogi is a leader in Transportation and Logistics Software, focused on easy to use solutions that connect you and your carriers through automation.

Our Goal

To provide freight brokers, 3PLs and shippers with the best customer service in the industry.

Experienced Professionals

Our team is composed of experienced and professional individuals, equipped with technical skills and knowledge of the freight industry.

Off the Clock Support

We want to make sure you have a great experience with your TMS. When you need help our team is available without hourly support fees.

Support

Tai offers in-house support with a dedicated team of experts, led by logistics software experts with over 20 years of freight software experience. Our support team is here to ensure your success.

In-App Support Request

The best way to contact support: select “Support Request” from the navigation drop down menu, within the Tai TMS software.

Email Support

If you are unable to create a support request online, you can reach us via email at itsupport@teknowlogi.com.

Phone Support

Contact us by phone at 877-847-8680, and then press 2 to reach the IT support team. Our team is available during regular business hours.

  • "Their support team is always there when we need a question answered or a problem fixed. We've used a few different TMS systems in the past and this one is by far the best we've used. Big time features for your money."

    Mike Godfrey Logistics Specialists

Implementation Process

Tai makes the implementation process seamless by providing an abundance of resources and support. Tai TMS is an out of the box solution that works on day one. Once your data is imported, and your team is trained, you’re ready to go live.

1. Configure

We add your company logo and brand identity to ensure your client and staff know this is your site. Then we import your historical data, including client book, quote history, carrier network, and all useful reporting data.

2. Upload Your Data

Our intuitive layout makes learning simple, and we provide personalized training sessions based on your organization structure. Access to our library of training videos helps your team become system experts.

3. Go Live

With your site implemented and your staff trained, you’re ready to start booking shipments and managing freight. It’s that simple. Our client success team will be there to support your staff and make sure every department is thriving.

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On Call Staff

The office is staffed during normal business hours. If you require assistance outside of regular hours our on-call staff is available for high priority system outages.

We will do our best to answer all incoming calls as well as respond to voice mails promptly.

Implementation Process

We make the implementation process easy by providing your freight broker with an abundance of resources and support. From training videos to onsite training we give you and your brokerage staff the tools that will make you successful. To that end we have devised a six phased implementation that will ensure initial and continued success with the cloud based EFS TMS software application.

Phase 1: Data Integration

We make the implementation process easy by providing your freight broker with an abundance of resources and support. From training videos to onsite training we give you and your brokerage staff the tools that will make you successful.

To that end we have devised a six phased implementation that will ensure initial and continued success with the cloud based EFS TMS software application.

Phase 2: Operations Training

Once all of your data has been loaded training can begin. The typical areas to cover during training are:

  • TMS Overview – Demonstrate a full overview of the TMS. This will help first time users understand the TMS application.
  • Front Office Training – This will demonstrate the tools available to your freight customers.
  • Back Office Training – This training will be done in 5-6 sessions. This will show your staff how to utilize the application and tools within the TMS.
Phase 3: Accounting Training

Accounting training will commence once the Operations training is completed. Accounting training includes AR invoices, cash receipts, AP bills, check approval, and commission processing.

This phase will also include setting up any required accounting integrations (QuickBooks Online, Microsoft Dynamics Great Plains, flat file, etc)

Phase 4: User Acceptance Testing (UAT)

Once your site is built, data transferred, and training completed, we then turn the software over to you for end to end testing. We want to ensure that the you are completely satisfied with the TMS before going live.

At this point you and your staff will be able to use the TMS application to process shipments from start to finish. This will include active rating and your full set of freight customers.

Phase 5: Go Live

Once the UAT is completed we will work with you to set a Go Live date. We will communicate to all necessary parties exactly when the system will be live and make sure your staff and end users are fully trained and prepared.

Phase 6: Implementation Review

Once you are live we conduct a thorough review of the implementation to ensure that all deliverables were met in a timely and efficient manner and that the new TMS application is benefiting your freight brokerage.