Lifecycle of a Shipment – Phase 5: Transit

Reduce Manual Tasks and Improve Customer Service

Managing shipments can be a time-consuming and tedious process, costing brokers valuable time each day. Tai’s innovative technology solutions offer efficient and reliable shipment tracking and visibility on a single cloud-based platform. Eliminate manually calling your carriers and receive regular updates in real-time from our tracking application to keep you informed every step of the way.

Tai TMS Track and Trace a brokered load in transit

Track and Trace Made Easy: Dispatch to Transit

Tracking shipments effectively is crucial for brokers to maintain control and visibility over their operations when a load is in transit. Doing this manually can not only increase the risk of potential errors but can also lead to delays in the tracking process, impacting overall efficiency. Using Tai TMS’s Track and Trace Solutions you can:

  • Say goodbye to check calls
  • Eliminate multiple apps to manage one single shipment
  • Get real-time tracking updates consistently
  • Easily communicate with carriers directly, through status updates, phone calls, or emails

While real-time tracking of a load in transit is ideal, we understand some carriers require phone calls to obtain updates. Tai TMS consolidates all necessary tracking tools and methods into one user-friendly platform, streamlining the entire tracking process.

Improve Customer Experience for Shipper and Carrier

Providing high quality customer service is just one of the many pieces of a broker’s day. When you automate and simplify tracking shipments, you can give customers better peace of mind, clarity and transparency if there are delays, and an opportunity to develop deeper relationships.

Using Tai TMS, you can:

  • Provide quick and accurate shipment progress updates
  • Align easily with your shippers and carriers
  • Ensure clear bi-directional communication when a shipment is in transit no matter the challenge.
Tai TMS Customer Tracking Service

Why Choose the Tai TMS?

Tai gives your team unmatched speed and scalability with automation implanted into every phase, along with direct integrations to carriers, load boards and capacity tools.


Create a hierarchy for your organization and connect all of your tools to gain the visibility you need.


Your own branded Customer Portal to give your customers access to book and track shipments.


Automate your documents and carrier bill audit with Tai accounting automation.


One-stop-shop for finding the most competitive LTL rates.