HTL Freight’s Journey with Tai TMS
Transform your freight brokerage with Tai Software’s proven strategies and frameworks.
Welcome to HTL Freight’s case study on adopting Tai TMS. Discover how this remarkable journey has revolutionized their operations, enabling them to handle rapid growth and streamline processes efficiently.
The Challenge
HTL Freight, a 1980s-established company, adopted a rapid growth-by-acquisition model, expanding sixfold in just three years. This spectacular growth required a robust, adaptable, and responsive TMS (Transportation Management System) to maintain their advancement. They sought:
- Nimble and swift technology integration
- Real-time issue resolution
- Seamless back-office and accounting integration
- Robust LTL provider integration
The Solution
After a thorough six-month evaluation, HTL Freight chose Tai Software for its impressive capabilities and modern platform. Key benefits identified included:
- Efficient, middleware-free integrations
- GAAP-compliant, reliable, and secure accounting tools
- Strong LTL integrations with carriers
Implementation
Tai’s customer service and support were pivotal during the early stages, ensuring a smooth onboarding and rapid issue resolution. The implementation involved:
Extracting and uploading historical data from HTL Freight’s systems into Tai
Designing the implementation to be independent of legacy systems to phase them out over time
Completing staff onboarding and training within six weeks
Leveraging best practices from previous onboarding experiences
HTL Freight’s in-house IT team played a crucial role in ensuring a smooth transition.
Results
Following Tai TMS implementation, HTL Freight experienced numerous positive outcomes:
- Enhanced operational efficiency
- Accurate and timely financial data availability
- Seamless accommodation of rapid growth and new acquisitions
Brian Boland, CFO of HTL Freight, noted the importance of accurate data and financial reporting in their acquisition model, praising Tai for delivering these essential capabilities reliably.